Earlier this year we wrote to you to let you know you can receive an SMS notification each time your Visa card is used. This service allows you to monitor your Visa card transactions more efficiently and helps detect potential fraudulent card activity earlier.

How to turn on SMS card notifications

  • Login to Online Wealth Services via our mobile app or on desktop.
  • In the “More” menu, choose “Card Management”
  • Swipe through the list of cards to your required card.
  • Select ‘Card Preferences’, then ‘Manage Notifications’.
  • To receive SMS notifications for all card transactions, whether approved or declined, switch on the ‘Receive Notifications’ button.

To stop receiving SMS notifications for card transactions, switch the ‘Receive Notifications’ button off.

What to do if you suspect Card Fraud?

  • If you suspect card fraud, you can report it via our 24-hour Visa helpline which is incorporated in the SMS text you receive.
  • In Online Wealth Services, you can report your card lost or stolen, or you can place a ‘freeze’ on your card.

Click here to find out more about using the card features in Online Wealth Services.

Our client services team are also on hand to assist, and are available between 8am and 8pm (UK time), Monday to Friday (excluding UK public holidays), by calling:

  • 0800 289936 if calling from the UK
  • 0860 507090 if calling from South Africa
  • +44 (0)1624 645000 if calling from the rest of the world.

We will ask you for characters from your security password to identify you when you call us. You can also contact the team via email using the following email address: [email protected].