Find out more about: Online access for individuals | Our mobile app | Online wealth services for companies and intermediaries | Chat messaging app
Take control, with card management features
Online card management features enable you to have greater control of your Visa debit card. Features such as blocking your card when you suspect fraud or viewing your PIN can be done in just a few clicks and are available 24/7.
Watch the video for more information.
Online access
As a client, we want you to make payments and transactions, as well as foreign currency exchanges, quickly and securely. You will have convenient access to your finances by logging into online wealth services either online or via our mobile app, wherever you are.
Whenever you log in to our online wealth services, you can be reassured that you are on a secure, encrypted session and can message our team with confidence. Existing users can access the service here.
Our Focus account online wealth services terms and conditions are available here.
Features
Enhanced login security with a one-time passcode, which can be delivered to you by SMS, a hardware token, automated voice call or email.
Shared features across both desktop and mobile platforms.
A consolidated home screen overview of your wealth with Nedbank Private Wealth.
A personal document store so you can download and save your statements and valuations online.
If you hold one of our discretionary investment strategies, you can view how your portfolio has performed over any time frame.
Self-service Visa card management includes easy access to your PIN, activate a new card, freeze a card if it’s been misplaced or won’t be used for a while, replace a card, and cancel a lost or stolen card. You can also switch on SMS notifications and regional transaction blocking.
Make fast, secure payments globally, and create and manage your favourite payees.
Sign up
If you are not already signed up for our online wealth services, click below to download an application form. If you wish to sign this electronically please contact your private banker.
Our mobile app
The Nedbank Private Wealth International app is regularly updated with new features and functionality. Try our interactive mobile app demo and see for yourself how it can help you with managing your finances.
Please note that some of the functionality differs for international and South African accountholders. Users of our mobile app will need to sign up for Online Wealth Services. You can do this by downloading the application form below.
Download the app
You can download the mobile app on the App Store for iPhone and the Google Play store for Android users using the links below.
Online guides
If you need any help or assistance please visit our dedicated tutorial page below.
Online wealth services tutorials
If you have any further questions, or if you need additional assistance, please contact our client services team on +44 (0)1624 645000, or use the contact form linked at the bottom of the page. We are available from Monday to Friday between 8am and 8pm (UK time), except for UK public holidays.
Payments and foreign exchange transactions are actioned during UK business hours only.
Android is a trademark of Google LLC, as are the Google Play and the Google Play logos. Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.
Professional online wealth service
Our professional online wealth service provides intermediaries and companies with the flexibility to view their clients’ accounts, statements and valuations online. Managing clients’ wealth is made easy with the ability to make payments, internal, domestic and international transfers, as well as execute foreign exchange transactions. A comprehensive range of reporting services offers the means to create and export client information as and when required.
The service is available to access here.
If you are not already signed up for our professional online wealth service, please contact your private banker to find out more.
Chat messaging via Qwil Messenger
Clients are used to accessing chat apps with family and friends. Qwil Messenger now allows you to do the same, securely, with our team. It is designed to reduce the risk of financial fraud and crime, while allowing access to timely information, and is free to use regardless of your location.
Qwil Messenger has been designed to work seamlessly on both mobile and desktop. Chats are synchronised across all of your devices, and you can sign in from as many devices as you like, all at the same time. The app also allows you to bring in other trusted advisers to facilitate an easy flow of communication.
Our private bankers can also access additional functionality to attach documents, such as statements and investment valuations, and send these to you without the need to password protect the document (which is needed for email).
Access to Qwil is by invitation only. Please contact your private banker to find out more.
Get in touch
If you are interested in becoming a client, please complete the form via the ‘become a client’ button below. Alternatively, if you are already a client, or if you have a question about how we help clients in particular circumstances, please use the ‘contact us’ button.
We will get back to you as soon as we can during office hours, which are Monday to Friday, 8am to 8pm (UK time), except for UK public holidays.