Information for our clients

This part of our website is especially for our clients. It includes all the latest client information and updates you will need, as well as links to literature and guides.

I am looking for…

Logo of website
Security awareness

Protect yourself from fraud

Fraud scams continue to plague the general public and although they keep evolving, they also remain the same in many ways. It is important to stay aware of common scams to avoid falling victim to fraudsters.
We take your security very seriously and we will never call you from an unregistered number or ask you for your full password. It is always okay to reject, refuse or ignore requests for your personal information.
If you are not 100% sure a call is genuine, end it immediately and contact your private banker using your usual method or call our client services team on  +44 (0)1624 645000.

Visit our Fraud page
Looking for something?

Our online help and guides give information on how to use our services

  • Help and guides

    Whether you are looking to apply for a private account, report a lost Visa card, or access the mobile app – you can find all the information you need on our Help and guides page.

    View Help and guides

  • Online access to your finances

    Access your finances 24/7 with our Online Wealth Services and mobile app. Wherever you are in the world you have convenient and secure access to your money. Or you can chat to our team using the secure chat app – Qwil Messenger.

    Visit our Online access page

Useful documents

Find the documents you need

Download brochures, application forms, terms and conditions, fees and charges information, and other useful documentation.

View Literature downloads

If you can’t find what you’re looking for contact Client Services [email protected] and we will email it to you as soon as we can.

  • Client notices

    Access the latest updates that relate to you and your accounts with Nedbank Private Wealth, as well as information that may come in handy.

    View Client notices

  • Online access application form

    If you don’t already have access to our Online Wealth Service and mobile app you can find the application form here:

    Download application form

  • How to make a complaint

    If for any reason you feel we have fallen short of the level of service you expect, please let us know.

    Visit our Complaints page

Frequently asked questions

Nedbank Private Wealth

How do I activate my Visa card(s)?

To activate your card(s), please log in to Online Wealth Services and chose the card management feature in the 'More' menu.

Where can I see interest rates?

You can view the indicative interest rates here. For more information, please refer to our Term Deposit Factsheet or contact your relationship manager.
Useful information

Know more about tax reporting, our obligations, and what we need from clients

All our private clients need to provide the required tax related information to us in accordance with the Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) regulations. When you open an account with us, make changes to your account, or if you close your account we may need information from you. If you have any questions please contact your private banker in the usual way or email our dedicated tax reporting team [email protected]

Visit our Tax reporting page
Stay up-to-date

Register to get our latest updates

Stay up-to-date with the latest articles, insights and updates from Nedbank Private Wealth by clicking the link below. We also run regular virtual events you may be interested in registering for. It’s easy to sign up – or simply ask your private banker to register you.

View our latest Insights

Need further assistance? Call us

We’re here to help. Call +44 (0)1624 645000 or email [email protected]

Find out more about our teams in the UK, Isle of Man, Jersey and Dubai here

Frequently asked questions

Nedbank Private Wealth

How do I reset my Online Wealth Services password?

To reset your password, please contact our client services team by telephone on +44 (0)1624 645000, Monday to Friday 8am to 8pm (UK time).

Stay alert to fraud: We will never ask you for a one time verification code to authenticate you on a call.

If you are contacted by a person claiming to be from the Nedbank Private Wealth Fraud team: