Overview
This provides information about cookies and how they are used on the website.
We are committed to protecting your privacy during your visits to the website and recognise it is our responsibility to hold your information securely and confidentially.
As with most websites, we use cookies to improve your experience on the website. We do not link the information that we store in cookies to any information you submit, while on our website, that can personally identify you. If you choose to opt out of cookies, you may still use our website, but your ability to use some areas may be limited and your experience may be affected.
Cookies are small files which are stored on a user’s computer and hold data relating to a specific website. Cookies are placed on the user’s computer by that website and accessed each time a user browses the site.
We primarily use cookies to collect data to help us improve our website by understanding which parts of the website are used, for how long, how users navigate between pages and what people click on. They also remember your preferences, and generally aim to improve your online experience.
In most cases, cookies only provide anonymised information, and you will diminish your browsing experience by disabling them.
If you delete cookies relating to this website, you will have to reset your preferences, including those for cookies, and you will be treated as a first-time visitor the next time you visit the website.
We would like you to know which cookies we employ, why we use them, and give you the option to opt-out of us using them on your device. The different types of cookies that we typically use include:
| Session cookies | Only last for the duration of your visit and are deleted when you close your browser. |
| Persistent cookies | Remain after you have closed your browser, and allow a website to remember your actions and preferences. |
| Strictly necessary cookies | Essential in order to enable you to move around the website and use its features. Without these cookies, we will not be able to connect you to our website properly. |
| Perfomance cookies | Collect information about how visitors use a website, for instance which pages visitors go to most often or regularly. These cookies don’t collect information that identifies a visitor although they may collect the IP address of the device used to access the site. All the information these cookies collect is anonymous and is only used to improve how a website works, the user experience and to optimise advertising. |
| Functional cookies | Allow the website to remember choices you make (such as geolocation or client investor type). They may also be used to provide services you have requested such as watching a video. The information these cookies collect is anonymised (i.e. it does not contain personal information) and they do not track your browsing activity across other websites |
| Targetting cookies | Collect several pieces of information about your browsing habits. They are usually placed by advertising networks. They remember that you have visited a website and this information is shared with other organisations such as media publishers. These organisations do this in order to provide you with targeted adverts more relevant to you and your interests. |
| First and third party cookies | Whether a cookie is a first or third party cookie depends on which website the cookie comes from. First party cookies are those set by or on behalf of the website visited. All other cookies are third party cookies such as Facebook, Google, Twitter, and YouTube. Nedbank Private Wealth uses both first party and third party cookies. |
More details on the first and third party cookies we typically use are listed here.
Google Analytics
These cookies monitor website traffic, allowing us to optimise our website for search engines and evaluate how easy it is to find our website. All information is recorded anonymously, and does not provide or share any user-identifiable information. The Google Analytics Advertising Features implemented are (i) remarketing with Google Analytics; and (ii) Google Analytics demographics and interest reporting to help understand our demographics and users’ interests – again on an anonymised basis. For further information, please see the Google Privacy Policy.
| Cookie name | Purpose | Expiry date |
| _ga | This cookie is used to help us count how many people visit the website by identifying whether you’ve visited us before: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage. | 2 years |
| _gid | This is another tracking cookie, and more details are available on the URL above. | 24 hours |
| _gat_utmt | These cookies are used to manage the rate at which page view requests are made. | 10 minutes |
| _utma | This cookie is used to count how many unique visitors there are to the website. | 2 years |
| _utmb | This works with _utmc to determine whether a visit has timed out and to track activity during your visit. | 10 minutes |
| _utmc | This cookie works with _utmb to calculate when you close your browser. | When you close your browser |
| _utmz | This tells us how you reached our website. | 6 months |
If you don’t want your information collected in this way, you can use Google Ad Settings to opt out of display advertising or use Google Browser add-on to opt out of Google Analytics.
Google Ads Conversion Tracking
We use the conversion tracker cookies to help us determine how many of the people who clicked on our Google Ads end up contacting us via the website. This tracking cookie is set on your browser only when you click on a Google Ad and help us increase the website’s effectiveness for our visitors. These cookies do not contain information that can identify you personally. Please refer to the Google Advertising Privacy Notice for more information about Google Conversion Tracking and how to opt-out
Google Ads Remarketing
We use Google Ads Remarketing which uses cookies to help us manage targeted online advertisements to people who previously visited our website. Google uses this information to carefully display Nedbank Private Wealth on third party websites across the internet. These cookies do not contain information that can identify you personally. Again, please refer to the Google Advertising Privacy Notice for more information and how to opt-out.
Social Media
This website uses Facebook, LinkedIn and Twitter remarketing services to create interest in our content, products and services to people who previously visited our website. Any data collected will be used in accordance with this privacy policy, and the social network’s privacy policy.
Details as to how you may opt-out of receiving these cookies are found in the links below:
| Cookie policy | ||
| Privacy policy | ||
Video Analytics
A cookie is placed on your computer or device by Vimeo when you watch one of our videos to collect analytics, for example how long a video was watched in aggregate, as well as tracking information. This cookie will remain on your computer or device for 2 years.
Hotjar Analytics
We use Hotjar to track and analyse user behaviour across our website. Hotjar makes use of cookies to identify our visitors across multiple pages / sessions (primarily for conversion funnel analysis), as well as display the correct content to our visitors (primarily used for widgets).
Hotjar creates the following cookies, which automatically expire after a year, apart from the _hjincludedinsample cookie, which expires when you end your session.
| _hjclosedsurveyinvites | This cookie is set once a visitor interacts with a survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. |
| hotjar_hjuserid | This cookie is set as soon as a user loads a page which contains the Hotjar code. The cookie contains a universally unique identifier (UUID) which allows Hotjar to track the same visitor across multiple pages and sessions. |
| _hjdonepolls | This cookie is set once a visitor completes a poll using the feedback poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. |
| _hjminimizedpolls | This cookie is set once a visitor minimizes a feedback poll widget. It is used to ensure that the widget stays minimised when the visitor navigates through the website. |
| _hjdonetesterswidgets | This cookie is set once a visitor submits their information in the recruit user testers’ widget. It is used to ensure that the same form does not re-appear if it has already been filled in. |
| _hjminimizedtesterswidgets | This cookie is set once a visitor minimises a recruit user testers’ widget. It is used to ensure that the widget stays minimised when the visitor navigates through the website. |
| _hjdonesurveys | This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn’t completed the survey yet. |
| _hjincludedinsample | This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. |
BrightTALK Webinars
BrightTALK uses cookies to store session information as to its user’s logged-in status. Additional attributes, username and time zone are also stored in a cookie to allow the webinar provider to personalise web pages and players. This includes showing the name of the user that is logged in and altering the displayed time on screen based on the user’s time zone preferences. When watching BrightTALK webcasts organised by Nedbank Private Wealth, your details are shared with us unless you opt-out by unsubscribing. The provider’s privacy policy is here.
“Do not track” Signals
Some web browsers may transmit “do not track” signals to the websites and other online services with which your browser communicates. There is no standard as to how these are governed and what, if anything, websites should do when they receive these signals. We currently do not take any action in response to these signals. If, and when, a standard for responding is established, we may revisit our policy about responding to these signals.
Amending Cookie Preferences
You may accept or refuse cookies from the website, at any time, by changing the settings in your browser. Please be aware that if cookies are disabled, not all of the features of this website may operate as intended.
For help, go to the help section on your browser provider’s own website. For further information about cookies, we recommend you visit www.allaboutcookies.org.
Notice of policy changes
From time to time, Nedbank Private Wealth may change the cookies policy. The effective date of this policy, as stated below, indicates the last time our policies were revised or materially changed, and are subject to change without notice. All amended terms automatically take effect after they are published on this page, unless a change in any applicable law requires an amendment. You are responsible for periodically reviewing our policies to check for any changes. Please check the date below to determine whether there have been changes since you last time you reviewed the policy.
By accessing and using this website you consent to the use of your information for the purposes set out above.
Effective date
This cookie policy was last updated on 30 June 2020.