Think you’ve fallen victim to fraud?
Please contact us on +44 (0)1624 645000 between Monday and Friday, 8am to 8pm (UK time), except for UK public holidays.
For all other times, please call +44 (0)20 8167 3223.
The UK time now is:
We will never ask you for your personal or security details, such as your full passwords, Visa PINs, or the names of authorised signatories on your account. We will sometimes send you a one-time passcode, to verify that payments, or online purchases, are genuine. Our staff will never ask you for these passcodes.
Use our mobile app or online wealth service to make payments, transfers and exchange currencies. This is the most secure and fastest way of transacting, and more information is available here.
You can also use Qwil, the secure messaging app, to communicate with the team, receive documents and stay in touch, regardless of your location.
We do our utmost to protect you from fraud, and it is why we often call you back on the contact number we hold for you to verify instructions.
Regularly check your financial transactions on all your bank accounts, either on printed statements or, better still, more frequently online.
If you are contacted by anyone identifying themselves as a Nedbank Private Wealth representative, but they do not follow our usual procedures, or if they ask you to tell them your passwords, passcodes, or Visa PINs, hang up. Then call Nedbank Private Wealth on the number you usually use.
Protect yourself with a strong password
Strong passwords include letters, numbers, capitals and special characters – the longer the better as the picture below shows:
Cash machines (ATMs) can be used to access your secure data through hidden cameras to collect your pin, before the machine retains your card. If your Visa Platinum debit card is retained by a machine, please call us immediately.
Scams by retail or hospitality staff who take your card out of sight and copy them are more common than you might think. If you think your Visa Platinum debit card may have been copied, please call us immediately.
Always look for the padlock symbol next to a web address. This should mean that your connection is encrypted and your login information cannot be intercepted.
Your online login details are unique and you should never share details, passwords or PINs with anybody else. Passwords and PINs should be regularly updated and always use different passwords for different accounts. If you need to store them, please use a password vault.
Access our cyber security insights
Types of fraud
Social engineering
This is where scammers use online information or conversations to gather personal information, and then use this information to ask you to confirm your identity.
By using specific details about you, the criminal can be very convincing and trick people into divulging more information, such as account numbers, passwords and the answers to security questions.
Phishing
Spoofing
Malware
Get in touch
If you are interested in becoming a client, please complete the form via the ‘become a client’ button below. Alternatively, if you are already a client, or if you have a question about how we help clients in particular circumstances, please use the ‘contact us’ button.
We will get back to you as soon as we can during office hours, which are Monday to Friday, 8am to 8pm (UK time), except for UK public holidays.