We will never ask you for your personal or security details, such as your full passwords, Visa PINs, or the names of authorised signatories on your account. We will sometimes send you a one-time passcode, to verify that payments, or online purchases, are genuine. Our staff will never ask you for these passcodes.
Use our mobile app or online wealth service to make payments, transfers and exchange currencies. This is the most secure and fastest way of transacting, and more information is available here.
You can also use Qwil, the secure messaging app, to communicate with the team, receive documents and stay in touch, regardless of your location.
We do our utmost to protect you from fraud, and it is why we often call you back on the contact number we hold for you to verify instructions.
Regularly check your financial transactions on all your bank accounts, either on printed statements or, better still, more frequently online.
If you are contacted by anyone identifying themselves as a Nedbank Private Wealth representative, but they do not follow our usual procedures, or if they ask you to tell them your passwords, passcodes, or Visa PINs, hang up. Then call Nedbank Private Wealth on the number you usually use.
Strong passwords include letters, numbers, capitals and special characters – the longer the better as the picture below shows:
Cash machines (ATMs) can be used to access your secure data through hidden cameras to collect your pin, before the machine retains your card. If your Visa Platinum debit card is retained by a machine, please call us immediately.
Scams by retail or hospitality staff who take your card out of sight and copy them are more common than you might think. If you think your Visa Platinum debit card may have been copied, please call us immediately.
Always look for the padlock symbol next to a web address. This should mean that your connection is encrypted and your login information cannot be intercepted.
Your online login details are unique and you should never share details, passwords or PINs with anybody else. Passwords and PINs should be regularly updated and always use different passwords for different accounts. If you need to store them, please use a password vault.
This is where scammers use online information or conversations to gather personal information, and then use this information to ask you to confirm your identity.
By using specific details about you, the criminal can be very convincing and trick people into divulging more information, such as account numbers, passwords and the answers to security questions.
A form of social engineering, phishing is either generic or specific, and takes on many forms. They all essentially seek the same outcome, i.e. that you reveal sensitive or confidential personal information by:
As mentioned, phishing can be across different channels, including:
Often used in conjunction with social engineering, spoofing recreates emails, text messages and phone calls to deceive the recipients. Email addresses – from third parties or within your company – can be spoofed, as can phone extensions.
Malware is software that is designed to steal information or money. There are broadly four types of mal(icious) + (soft)ware:
Ransomware (where you need to pay a ransom to enable it to be removed) and spyware (hidden programs that collect information to distribute via the internet to criminals) are the most concerning of all malware.
If you are interested in becoming a client, please complete the form via the ‘become a client’ button below. Alternatively, if you are already a client, or if you have a question about how we help clients in particular circumstances, please use the ‘contact us’ button.
We will get back to you as soon as we can during office hours, which are Monday to Friday, 8am to 8pm (UK time), except for UK public holidays.
Thank you for your interest in Nedbank Private Wealth. Please call us on +44 (0)1624 645000 or complete the requested information and one of our team will get back to you soon. We look forward to speaking with you. Please note: If you are an EU resident, we are unfortunately unable to offer our services to you at present.
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Please call us today on +44 (0)1624 645000. Our office hours are weekdays from 8am to 8pm (UK time), except for UK public holidays.
Or please complete and submit the below form and one of the team will get back to you as requested.
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