Think you’ve fallen victim to fraud?
Please contact us on +44 (0)1624 645000 between Monday and Friday, 8am to 8pm (UK time), except for UK public holidays.
For all other times, please call +44 (0)20 8167 3223.
The UK time now is:
We do our utmost to protect you from fraud, and it is why we often call you back on the contact number we hold for you to verify instructions.
Regularly check your financial transactions on all your bank accounts, either on printed statements or, better still, more frequently online.
If you are contacted by anyone identifying themselves as a Nedbank Private Wealth representative, but they do not follow our usual procedures, or if they ask you to tell them your passwords, passcodes, or Visa PINs, hang up. Then call Nedbank Private Wealth on the number you usually use.
Protect yourself with a strong password
Strong passwords include letters, numbers, capitals and special characters – the longer the better as the picture below shows:
Cash machines (ATMs) can be used to access your secure data through hidden cameras to collect your pin, before the machine retains your card. If your Visa Platinum debit card is retained by a machine, please call us immediately.
Scams by retail or hospitality staff who take your card out of sight and copy them are more common than you might think. If you think your Visa Platinum debit card may have been copied, please call us immediately.
Always look for the padlock symbol next to a web address. This should mean that your connection is encrypted and your login information cannot be intercepted.
Your online login details are unique and you should never share details, passwords or PINs with anybody else. Passwords and PINs should be regularly updated and always use different passwords for different accounts. If you need to store them, please use a password vault.
Access our cyber security insights
Types of fraud
A form of social engineering, phishing is either generic or specific, and takes on many forms. They all essentially seek the same outcome, i.e. that you reveal sensitive or confidential personal information by:
- Threatening to revoke access to your account if you do not act immediately
- Promising you a reward for logging into your account via the link provided
- Indicating there is a confidential update that you can only retrieve by entering in your credentials
- Physically getting you to do something, e.g. allow access to a building
- Inducing you to download a file that contains malicious software (malware).
As mentioned, phishing can be across different channels, including:
- Smishing, which is where people are targeted by text or SMS messages
- Spear-phishing (also known as whaling), which is a highly targeted phishing attack masquerading as a legitimate email
- Vishing, which is by phone or voice.
Often used in conjunction with social engineering, spoofing recreates emails, text messages and phone calls to deceive the recipients. Email addresses – from third parties or within your company – can be spoofed, as can phone extensions.
Malware is software that is designed to steal information or money. There are broadly four types of mal(icious) + (soft)ware:
- Viruses: attached to a separate piece of software, it reproduces and ‘infects’ when that software is run
- Worms: these are similar to viruses, but don’t need human interaction to cause damage
- Trojans: as with the original wooden horse, these appear to be legitimate pieces of software that allow criminals access to information
- Grayware: these are unwanted applications that limit the performance of computers and systems, leading to security risks.
Ransomware (where you need to pay a ransom to enable it to be removed) and spyware (hidden programs that collect information to distribute via the internet to criminals) are the most concerning of all malware.
Get in touch
If you are interested in becoming a client, please complete the form via the ‘become a client’ button below. Alternatively, if you are already a client, or if you have a question about how we help clients in particular circumstances, please use the ‘contact us’ button.
We will get back to you as soon as we can during office hours, which are Monday to Friday, 8am to 8pm (UK time), except for UK public holidays.