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November’s business update amid COVID-19

This is the latest update as to how we as a business are operating during the coronavirus pandemic.
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Published 20 November
1 mins

We hope you and your loved ones remain safe and well during this challenging time, particularly if you are dealing with the difficulties of lockdown in your area.

 

Our last COVID-19 update was back in September and since then the coronavirus situation has continued to impact people and businesses around the world.

What is the current situation?

  • Our Isle of Man and Guernsey offices remain fully staffed and open to visitors.
  • Jersey office staff are now operating on a rotation basis – with half the staff working from home or utilising DR suites and the other half in the office at any one time.
  • Our Dubai office is open with staff rotation in place to keep to social distancing guidelines.
  • London office staff are still mainly working from home and our office is closed to visitors at present.

 

We continue to follow government guidance across our locations. Staff remain dedicated to providing the excellent support to clients that has underpinned this unexpectedly prolonged period of uncertainty.

Business as usual

While the majority of our offices are open, some regions are still experiencing significant coronavirus cases, and everyone remains vigilant, even in the locations where there are no current cases.  In the event of further lock-downs in the future, it will continue to be business as usual at Nedbank Private Wealth.  As a reminder:

 

  • We have updated a number of our processes to allow additional flexibility, and will continue to offer the full range of our services to all clients with the normal high levels of care and security.
  • Our private banking and client services teams are available to help clients with their day-to-day investment, banking and lending needs. All our telephone lines and email addresses will be managed as normal.
  • The focus of our investment specialists is to guide clients through any periods of unusual market volatility, and our investment committee meets frequently.
  • Our wealth planning specialists are available to help create and manage financial plans, including updated cash flow modelling.
  • All our staff remain extra vigilant in respect of potential fraud attempts – keeping our clients and their money safe from fraudsters who may be attempting to take advantage of the coronavirus pandemic.

What does this mean for clients?

It is business as usual across our organisation, however we encourage clients to use our mobile app or online banking service for payments, transfers and foreign exchange. This is the fastest and most secure way of transacting. Our protect yourself from fraud  page has advice on keeping your money safe from fraudsters.

 

Clients can get in touch with their private bankers or relationship managers in the usual way: by telephone; email; or Qwil chat. Alternatively, clients can contact our client services team by email on client.services@nedbankprivatewealth.com or call +44 (0)1624 645000.

 

Nedbank Private Wealth’s overriding priority remains the health and safety of our staff, clients and communities, and our focus remains to protect our clients, advise them with integrity, and make their lives easier.

If you would like to find out more about how we continue to operate, please contact your private bankers of our client services’ team on +44 (0)1624 645000.

Access more of our insights

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The coronavirus pandemic has led to even higher levels of hacks and scams. Gavin Quiggin and Siobhan Fuller talked through 10 areas of cyber security to help you remain securer online, as well as flag some of the measures Nedbank Private Wealth has in place to protect clients' assets.

WealthBriefing MENA Awards - Best Boutique Private Bank

11 Nov

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Fifth consecutive award win in Middle East honours - named best boutique private bank for second year running.

An introduction into social media awareness

2 Oct

   |   12½ mins

The Isle of Man Government held their Virtual CYBERISLE 2020 and invited Gavin Quiggin, our head of operational resilience and technology risk, to present on Social Media Awareness providing some best practice tips.

Our London office has moved

30 Sep

   |   <1 min

Please be aware that our London office has moved from Millennium Bridge House to newly refurbished offices at Seventh Floor, 12 Arthur Street, London EC4R 9AB.

Get in touch

If you are interested in becoming a client, please complete the form via the ‘become a client’ button below. Alternatively, if you are already a client, or if you have a question about how we help clients in particular circumstances, please use the ‘contact us’ button.


We will get back to you as soon as we can during office hours, which are Monday to Friday, 8am to 8pm (UK time), except for UK public holidays.

Become a Client

Thank you for your interest in Nedbank Private Wealth. Please call us on +44 (0)1624 645000 or complete the requested information and one of our team will get back to you soon. We look forward to speaking with you.

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Contact Us

Give us a call today on +44 (0)1624 645000 or please complete the requested information and one of our team will get back to you soon. We look forward to speaking with you.

Our office hours are weekdays from 8am to 8pm UK time, except for UK public holidays.

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IMPORTANT

Beware of scams using Nedbank Private Wealth’s name.

 

Have you received an email or SMS claiming to be from Nedbank Private Wealth, inviting you to open an account?

 

Don’t be tricked – Nedbank Private Wealth never contacts members of the public directly, and will never use email or text messages to ask you for your bank details or sensitive personal information.

 

We are aware of scams using our name and those of our staff. These are usually intended to convince you to send money to the scammers, who use our name because it sounds legitimate.

 

If you are in any doubt about whether an email or SMS in our name is legitimate, please speak to your private banker, or call the telephone numbers on the “Contact us” page.