From the’ Transact’ menu, you can make ‘International Payments’, ‘Domestic Payments’, ‘Internal Transfers’, ‘Foreign Exchange Transfers’ and ‘Standing Orders’. You can also access the ‘Quick Pay’ option via the ‘Banking’ menu.
How to make a domestic payment
- From the ‘Transact’ menu, choose ‘Domestic payments’.
- If you have a ‘Default Focus Account’ set, this will be displayed, click on the dropdown if you wish to change this.
- Click on ‘From Account’ selector to choose the account to make the payment from.
To pay an existing payee;
- Select ‘My Payees’ and click on ‘Search Payee’ to display a list.
- Select the payee and the details will be pre-filled.
To pay a new payee;
- Select ‘New Payee’. New fields will be displayed to capture the payee details. The sort code will be checked as a valid sort code.
- Enter an amount.
- ‘From Account’, ‘To Account Name’, ‘Account Number’, ‘Sort Code’ and ‘Amount’ are all mandatory fields and must be entered before the payment can be made.
- Click on ‘Review Domestic Payment’.
- An overview of the payment details are presented for your confirmation.
- Payments of £50,000 and above require a ‘Reason For Payment’ to be selected.
If you want to save the payee details to make future payments;
- Set the ‘Save As New Payee’ switch under the payment review and provide a nickname when prompted.
Payments to new payees will require a one-time passcode. Saving a new payee will always require a one-time passcode. Payments of any amount to an existing payee will not require a one-time passcode. The one-time passcode can be sent to you via SMS, phone call, or hardware token. Please select your preferred delivery method. Hardware tokens are available on request.
- Enter the one-time passcode in the box provided.
- Confirm the payment.
Payments up to £50,000 inputted before 16:00 will be made same-day. If you input a payment after 16:00 it will be made the following business day.
Payments over £50,000 inputted before 12:00 will be made same-day. Visit our Literature Downloads page for more payment information.
How to make an international payment
- From the ‘Transact’ menu, choose ‘International Payments’.
If you have a ‘Default Focus Account’ set, this will be displayed, click on the dropdown if you wish to change this.
- Click on the ‘From Account’ selector to choose the account to make the payment from.
To pay an existing payee;
- Select ‘My Payees’ and click on ‘Search Payee’ to display a list.
- Select the payee and the details will be pre-filled.
To pay a new payee;
- Select ‘New Payee’. New fields will be displayed to capture the payee details.
- Enter an amount.
- ‘From Account’, ‘To Account Name’, ‘Account Number’ or ‘IBAN’, ‘SWIFT’/’BIC code’, and ‘Amount’ are all mandatory fields and must be entered before the payment can be made.
- Click on ‘Review International Payment’.
- An overview of the payment details are presented for your confirmation.
If you want to save the payee details to make future payments;
- Set the ‘Save As New Payee’ switch under the payment review and provide a nickname when prompted.
- Select the delivery option for your payment, the default is that the charge will be shared with the payee.
Payments to new payees will require a one-time passcode. Saving a new payee will always require a one-time passcode. Payments of any amount to an existing payee will not require a one-time passcode. The one-time passcode can be sent to you via SMS, phone call, or hardware token. Please select your preferred delivery method. Hardware tokens are available on request.
- Enter the one-time passcode in the box provided.
- Confirm the payment.
Payments inputted before 12:00 will be made same-day. If you input a payment after 12:00 it will be made the following business day. Visit our Literature Downloads page for more payment information.
How to make a quick payment
You can also make a payment from your cash account using the ‘Quick Pay’ option found within the ‘Banking’ screen.
- Click on the ‘International Payment’ or ‘Domestic Payment’ buttons at the bottom of the left hand pane.
- Complete the required payment details and click on the ‘Review’ button.
- Review the payment details and click on the ‘Confirm’ button.
How to make an internal transfer
- From the ‘Transact’ menu, choose ‘Internal Transfer’.
If you have a ‘Default Focus Account’ set, this will be displayed, click on the dropdown if you wish to change this.
- Click on the ‘From Account’ selector to choose the account to make the transfer from.
- Click on the ‘To Account’ selector to choose the account to make the transfer to.
- Enter an amount.
- Click on ‘Review Internal Transfer’.
- An overview of the transfer is presented for your confirmation.
- Click ‘Confirm’.
How to make a foreign exchange (FX)
- From the ‘Transact’ menu, choose ‘Foreign Exchange’.
If you have a ‘Default Focus Account’ set, this will be displayed, click on the dropdown if you wish to change this.
- Click on the ‘From Account’ selector to choose the account to make the transfer from.
- Click on the ‘To Account’ selector to choose the account to make the transfer to.
- Enter an amount and click out or tab out of the field.
- The foreign exchange will be calculated using the rate available at the time of entry.
The foreign exchange can be calculated based on the receiving account currency. Click on the ‘To Amount’ option under ‘Amount’ and enter the value in the receiving currency. The amount shown under ‘From Amount’ will be debited from your account.
- Click ‘Review foreign exchange’.
- An overview of the foreign exchange is presented for your confirmation.
- Click ‘Confirm’.
This service is available between 08:00-17:00 on UK business days.
How to set up, amend and delete standing orders
- From the ‘Transact’ menu, choose ‘Standing Order’.
If you have a ‘Default Focus Account’ set, this will be displayed, click on the dropdown if you wish to change this.
To edit an existing standing order;
- Select ‘Amend’ next to the standing order. The amount and reference can be amended.
To delete an existing standing order;
- Select ‘Delete’ next to the standing order, then select the ‘Confirm Deletion’ button.
To set up a new standing order;
- Select ‘New Standing Order’ next to the ‘Focus Account’ selector.
- Select the account to make the standing order from.
- Enter an amount.
- Select the date the standing order should start, this is a minimum of two working days from date of entry.
- Select the standing order frequency.
- Enter the beneficiary details for the standing order, the sort code will be checked as valid.
- Click on ‘Review Standing Order’.
- An overview of the standing order details are presented for your confirmation.
New standing orders require a one-time passcode, which will be sent to you via SMS or phone call. If you have a hardware token, this is your one-time passcode, ensure the correct option is selected.
- Enter the one-time passcode in the box provided.
- Confirm the standing order.
Please note, creation, amendment and deletion of standing orders takes a minimum of two working days to action.
