Notices

Our latest release includes exciting new functionality.

If you hold investments with us, you can now view a wealth of additional information in Online Wealth Services – desktop and mobile app. When you click or tap on a holding, you will be directed to a new page displaying key information and price history for that holding in your portfolio.

This new detailed information is provided by Morningstar. Morningstar is a global investment research and financial services firm that provides an array of investment research, which helps investors make better informed decisions about their investments.

This enhancement means you can access relevant and timely information in a convenient and easy way.

Please update your mobile app to the latest version to take advantage of these new investment features.

Criminals use many tactics to trick you into giving over your personal details such as pretending to be from your bank, claiming to be the customer service team or fraud team, for example. Often these calls suggest a security breach or suspicious activity in relation to your account. This tactic is designed to panic you into giving over your personal information.

Once sufficient information is gained, they will contact the bank and attempt to pass security checks to make changes to the bank account, including contact information.

Remember:

• We will NEVER contact you from an unregistered telephone number.
• We will NEVER request your full password. If you feel that something is different to previous interactions with us, end the call immediately and get in touch with us directly.
• It is ALWAYS okay to reject, refuse or ignore requests for your personal information.

If you are not 100% sure a call is genuine, terminate it immediately and contact your private banker using your usual method or our client services team on +44 (0)1624 645000.

Please be aware that due to the current situation in Ukraine there is an increase in fake websites and emails pretending to be fundraising for the victims of the crisis.

If you are wishing to donate to charities, remember to always use well-known organisations with credible websites. Type the URL (website address) into your browser rather than using search engines, which could include fake websites. Never follow links in emails you were not expecting to receive.

Please take care if you receive an email, and ask yourself:

• Have you been contacted out of the blue?
• Is the person contacting you someone you don’t know?
• Is there a request for your personal/financial information?
• Are you being pressured to act quickly?
• Are you being asked to follow links or download something?
• Is the formatting, grammar and spelling poor in the email or on the website?

If the answer to any of the above is ‘yes’ then it may be a fraud attempt and you should take extra care.

If you are unsure of the authenticity:

End the call or delete the email. Do not download any attachments. Only visit credible well-known websites by typing in the URL rather than following links or using a search engine and contact the organisation directly by your usual means, if you already have a relationship with them.

Remember: it is always okay to reject, refuse or ignore requests for your personal information or requests for money.

For more information and tips on how to keep safe from fraud, and how to contact us regarding any concerns you may have, visit our fraud page.

29 April 2022

Our standard Tariff of Charges will change on 1 July 2022. A copy of the revised tariff is available here:  Download the updated PDF

Our Tariff of Charges has received a design ‘makeover’. By combining the standard fees and tariffs applicable to personal and non-personal clients into a new consolidated booklet, we hope to make it easier to follow. Our Wealth Planning and Investment Advice fees continue to be available upon request.

The latest update to our online wealth services includes a number of changes that will give you increased flexibility when transacting online or on your mobile app:

• The daily limit for domestic and international payments made through the desktop has been removed, to allow payments of any value to be made.
• Payments with a cumulative daily total of £500,000 and above will be subject to additional security checks. Payments will not be processed until we have contacted you to verify your payment. We may request supporting documentation.

Should you have any questions about this change, please contact your private banker or our client services team.

On 15 October 2021, the limit per transaction for contactless cards increased from £45 to £100. The decision was made by HM Treasury and the Financial Conduct Authority following a public consultation and in discussion with the UK retail and banking sectors. It follows on from the successful increase in the limit from £30 to £45 in April 2020.

As a security measure, you will need to input your PIN after 5 transactions, or when the cumulative value of your transactions reaches £300, whichever is sooner.

If you have any concerns about how this change may impact you, have a look at our useful fact vs fiction list here.

The latest improvements to our online wealth services introduce a number of self-service features that give you greater control, increased security, and more convenience.

In addition to the useful ‘view PIN’ facility, you can now:

• Freeze a misplaced card
• Cancel a lost or stolen card
• Order a new card
• Activate a card
• Switch on SMS notifications
• Switch on regional transaction blocking

all through your mobile app or via your desktop. Just go to the ‘More’ menu and select ‘Card management’.

Update your mobile app today to access the new card management features, and please ensure you have given us your current mobile phone number – if in doubt, please contact us.

Your mobile app is up to date when you are using version 6.1.2. You can check your current version by navigating to ‘More’ followed by ‘Important information’. The version number is visible at the bottom of the screen.

New European Union (EU) legislation comes into effect from 3 September 2020.

The Shareholder Rights Directive II (SRD II) is designed to improve corporate governance and encourage long-term engagement among shareholders of companies that have their registered office in the EU and whose shares are traded on EU regulated markets.

If you hold shares in companies within the scope of this directive, you will be notified of corporate events in a timely manner and have the opportunity to vote at general meetings, on issues such as board composition, strategy and directors’ remuneration.

Nedbank Private Wealth will be obliged to share information about the identity of shareholders at a company or share issuer’s request. As is common practice across other jurisdictions, the information we will be asked to share will include the shareholder name, their contact details, and the registration number and number of shares held.

What do clients need to do?

If you haven’t already submitted your ‘decision maker’ nomination form, you can download it here. Please complete it and send it back to us at your earliest convenience.

You may nominate yourself or an appointed third-party with authority over your account, such as an investment adviser. Please ensure you have their agreement for us to contact them. Where you have appointed Nedbank Private Wealth as your discretionary investment manager, we will act as your decision maker on corporate actions within the portfolios we manage on your behalf.

Notifications will be sent by email as this is the preferred means of contact to ensure prompt and direct delivery, so it is important you provide us with your nominated decision maker’s current email address.

Should you wish to nominate someone who does not currently have authority over your account as your decision maker, or you have questions regarding the impact of the Shareholder Rights Directive II, then please contact your private banker, or our client services team.

This update provides Brexit information from Nedbank Private Wealth.

See our Brexit FAQs for specific answers to some of the questions you may have.