Read the latest client updates
Online Wealth Services Upgrade – version 6.7.0. November 2023
Our latest release includes exciting new functionality.
If you hold investments with us, you can now view a wealth of additional information in Online Wealth Services – desktop and mobile app. When you click or tap on a holding, you will be directed to a new page displaying key information and price history for that holding in your portfolio.
This new detailed information is provided by Morningstar. Morningstar is a global investment research and financial services firm that provides an array of investment research, which helps investors make better informed decisions about their investments.
This enhancement means you can access relevant and timely information in a convenient and easy way.
Please update your mobile app to the latest version to take advantage of these new investment features.
Keep your personal information safe
Criminals use many tactics to trick you into giving over your personal details such as pretending to be from your bank, claiming to be the customer service team or fraud team, for example. Often these calls suggest a security breach or suspicious activity in relation to your account. This tactic is designed to panic you into giving over your personal information.
Once sufficient information is gained, they will contact the bank and attempt to pass security checks to make changes to the bank account, including contact information.
- We will NEVER contact you from an unregistered telephone number.
- We will NEVER request your full password. If you feel that something is different to previous interactions with us, end the call immediately and get in touch with us directly.
- It is ALWAYS okay to reject, refuse or ignore requests for your personal information.
If you are not 100% sure a call is genuine, terminate it immediately and contact your private banker using your usual method or our client services team on +44 (0)1624 645000.
Fraud advice – May 2022
Please be aware that due to the current situation in Ukraine there is an increase in fake websites and emails pretending to be fundraising for the victims of the crisis.
If you are wishing to donate to charities, remember to always use well-known organisations with credible websites. Type the URL (website address) into your browser rather than using search engines, which could include fake websites. Never follow links in emails you were not expecting to receive.
Please take care if you receive an email, and ask yourself:
- Have you been contacted out of the blue?
- Is the person contacting you someone you don’t know?
- Is there a request for your personal/financial information?
- Are you being pressured to act quickly?
- Are you being asked to follow links or download something?
- Is the formatting, grammar and spelling poor in the email or on the website?
If the answer to any of the above is ‘yes’ then it may be a fraud attempt and you should take extra care.
If you are unsure of the authenticity:
End the call or delete the email. Do not download any attachments. Only visit credible well-known websites by typing in the URL rather than following links or using a search engine and contact the organisation directly by your usual means, if you already have a relationship with them.
Remember: it is always okay to reject, refuse or ignore requests for your personal information or requests for money.
For more information and tips on how to keep safe from fraud, and how to contact us regarding any concerns you may have, visit our fraud page.
Tariff of charges update due July 2022
29 April 2022
Our standard Tariff of Charges will change on 1 July 2022. A copy of the revised tariff is available here: Download the updated PDF
Our Tariff of Charges has received a design ‘makeover’. By combining the standard fees and tariffs applicable to personal and non-personal clients into a new consolidated booklet, we hope to make it easier to follow. Our Wealth Planning and Investment Advice fees continue to be available upon request.
Changes to payment cut-off times and limits
The latest update to our online wealth services includes a number of changes that will give you increased flexibility when transacting online or on your mobile app:
- The daily limit for domestic and international payments made through the desktop has been removed, to allow payments of any value to be made.
- Payments with a cumulative daily total of £500,000 and above will be subject to additional security checks. Payments will not be processed until we have contacted you to verify your payment. We may request supporting documentation.
Should you have any questions about this change, please contact your private banker or our client services team.
Contactless limit increase
On 15 October 2021, the limit per transaction for contactless cards increased from £45 to £100. The decision was made by HM Treasury and the Financial Conduct Authority following a public consultation and in discussion with the UK retail and banking sectors. It follows on from the successful increase in the limit from £30 to £45 in April 2020.
As a security measure, you will need to input your PIN after 5 transactions, or when the cumulative value of your transactions reaches £300, whichever is sooner.
If you have any concerns about how this change may impact you, have a look at our useful fact vs fiction list here.
New ways to manage your Visa debit card
The latest improvements to our online wealth services introduce a number of self-service features that give you greater control, increased security, and more convenience.
In addition to the useful ‘view PIN’ facility, you can now:
- Freeze a misplaced card
- Cancel a lost or stolen card
- Order a new card
- Activate a card
- Switch on SMS notifications
- Switch on regional transaction blocking
all through your mobile app or via your desktop. Just go to the ‘More’ menu and select ‘Card management’.
Update your mobile app today to access the new card management features, and please ensure you have given us your current mobile phone number – if in doubt, please contact us.
Your mobile app is up to date when you are using version 6.1.2. You can check your current version by navigating to ‘More’ followed by ‘Important information’. The version number is visible at the bottom of the screen.Click here to find out more about our online wealth services
Shareholder Rights Directive II
Read the latest edition of Opportunity
Our client magazine, Opportunity, is published up to three times a year and provides insights and company updates for our clients.
If you would like to subscribe, please contact your private banker, who can add you to the mailing list, or email us here.
Get in touch
If you are interested in becoming a client, please complete the form via the ‘become a client’ button below. Alternatively, if you are already a client, or if you have a question about how we help clients in particular circumstances, please use the ‘contact us’ button.
We will get back to you as soon as we can during office hours, which are Monday to Friday, 8am to 8pm (UK time), except for UK public holidays.