Help and guides

Information about how to use our services, as well as answers to the questions we are frequently asked. 

I would like to

Please contact our client services team on +44 (0)1624 645000 from Monday to Friday, 8am to 8pm (UK time), excluding UK public holidays.


Between 8pm and 8am (UK time), weekends and UK public holidays, please call our fraud hotline:
+44 (0)20 8167 3223.

Please contact our 24/7 Visa card hotline on +44 (0)1624 645111.

Our application forms are available in the literature downloads section


The requested information and documentation to identify you, and your instructions, help us to make your account as secure as possible. It is important that you supply as much detail as possible.


For all applications, please ensure that you enclose the following documents:

  • Your fully completed and signed application form
  • Supporting identification and verification documents
  • For London account applications, a UK Financial Services Compensation Scheme information form
  • W-9 forms to be completed for any US national/resident
  • Relevant W forms for US trading


Please refer to our identification and verification documents guide to ensure your application is accompanied by the correct supporting identification documentation.

Please visit our online access page for information about our online banking service and mobile app.

If for any reason you feel we have fallen short of the level of service you expect, please let us know. We will then rectify the problem as soon as possible, undertaking appropriate measures to prevent the problem from happening again.


If the matter is not resolved to your satisfaction and you would like to make an official complaint, please follow the process set out in our complaint guide.

Frequently asked questions

Do you have a question related to any of our private wealth management services? Below is a list of the questions that clients often ask us. If your question is not listed, or you would like further information, please get in touch using the form link towards the end of the page.

What do I do if I forget my username and/or password?

Please contact our client services team, who will be able to identify you through a series of security questions and reconfirm your username. 

A temporary password can also be assigned to you, giving you the opportunity to log on and change it to something more memorable.

Our client services team can be called on +44 (0)1624 645000 from Monday to Friday, between 8am and 8pm (UK time), with the exception of UK public holidays.

In which currencies can I bank and invest?

We can offer our services in any of the world’s major currencies and provide a Visa Platinum debit card in Sterling, Euro and US Dollars. Where required, a foreign exchange service is available, with no minimum or maximum transaction value.

How do I deposit and gain access to my money?

Bank transfers and cheques are the only accepted forms of deposits.

For withdrawals, Sterling accounts can have standing orders and direct debits set up for regular payments within the British Isles.

Our mobile app or online banking service are the quickest and most secure routes to make payments, transfers and exchange currencies. More information is available here.

Our Visa Platinum debit cards allow you to make purchases and cash withdrawals.

Is (are) my money / investments safe?

Our operations are based in established and reputable banking centres and are licensed by the Isle of Man Financial Services Authority for banking and investment business, the Jersey Financial Services Commission to carry on deposit-taking and investment business, and the London office is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.


If you are holding investments with us through our custody and nominee service, or our discretionary investment management services, your investments are held outside Nedbank Private Wealth within a nominee company. This means your assets are securely ring fenced in such a manner as to clearly indicate that they do not belong to Nedbank Private Wealth.


Accounts with our Isle of Man office are protected by the Isle of Man Depositors’ Compensation Scheme.


Accounts with our London office are protected by the UK Financial Services Compensation Scheme.


Accounts with our Jersey office are protected by the Jersey Depositors’ Compensation Scheme.

How financially robust is Nedbank Private Wealth?

We hold an internationally recognised Baa3 credit rating from Moody’s, reflecting our highly liquid, well capitalised and relatively low-risk entity. Moody’s is a leading provider of independent credit ratings and is a widely used source for credit ratings, research and risk analysis. More information about Moody’s can be found on its website.

In addition, our very low-risk business model has ensured no investment in sub-prime instruments or other illiquid investments. Neither do we need to borrow any money from the money markets to fund our operations. As a consequence, we are not impacted adversely by the current market conditions.

The parent of Nedbank Private Wealth is Nedbank Group Limited, which is incorporated in South Africa and is regulated by the South African Reserve Bank. Nedbank Private Wealth places limited funds with other parts of its group and so its financial standing is linked to, but not wholly dependent upon, the group. Nedbank Private Wealth has its own independent credit rating from the international credit rating agency, Moody’s. Depositors may wish to form their own view of the financial standing of Nedbank Private Wealth and the group based on publicly available information.

Please note that these Frequently Asked Questions (FAQs) aim to give general information about our operations, products and services, and are not intended to be an invitation or solicitation to buy. More information on the legal and regulatory business requirements is available here.

Get in touch

If you are interested in becoming a client, please complete the form via the ‘become a client’ button below. Alternatively, if you are already a client, or if you have a question about how we help clients in particular circumstances, please use the ‘contact us’ button.


We will get back to you as soon as we can during office hours, which are Monday to Friday, 8am to 8pm (UK time), except for UK public holidays.

Become a Client

Thank you for your interest in Nedbank Private Wealth. Please call us on +44 (0)1624 645000 or complete the requested information and one of our team will get back to you soon. We look forward to speaking with you.

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Contact Us

Give us a call today on +44 (0)1624 645000 or please complete the requested information and one of our team will get back to you soon. We look forward to speaking with you.

Our office hours are weekdays from 8am to 8pm UK time, except for UK public holidays.

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