Here to support you with fast, personal, and friendly help.
Our Client Services team is the first point of contact for many of our clients. Whether you have a question about your banking, need help with one of our products, or simply aren’t sure who to speak to, they’re here to help. With experience across banking operations, payments, digital support and day-to-day wealth administration, our multi-skilled and highly trained team provides a seamless, responsive and personal service.
In the video below you can hear from some of the team as they talk about the great service they give our clients.
Our team combines decades of experience with a genuine passion for helping our clients navigate their financial needs. They take the time to understand each client’s circumstances and provide a responsive, personal service.
A single place for help and answers
From payments and onboarding queries to secure digital access, and troubleshooting, our Client Services team ensures you can always reach someone who can help.
Our team is here to help Monday to Friday, 7am to 6pm (UK time). Outside of these times you can leave a message and the team will respond the following morning.
How We Help
- Day‑to‑day banking support
- Payments, statements, account access and troubleshooting.
- Assistance with Online Wealth Services, app access and secure messaging.
- Working with Wealth Adviser’s and operations to ensure a smooth onboarding process.
- Support during sensitive life events, such as vulnerable client situations or deceased client processes.
Contact us by phone, email or, if you’re an existing client, through our secure messaging service, Qwil.