Transcript

Welcome to the transcript of our video, Nedbank Private Wealth Clients Services. This page provides the full text version of the content, making it easy to read, reference, or search through specific topics covered in the video. Whether you prefer reading over watching, want to quickly scan for information, or need an accessible alternative to video, this transcript is here to help.

I see this team as the heart of Nedbank Private Wealth.

More often than not, even before you’re a client, this is the team that you’ll
Interact with first.

And we are front-facing for each of our clients.

When they call us, they will get a human voice on the end of the telephone, and we will assist them with their queries.

It could be anything banking related, absolutely anything. We do pretty much touch base on everything from Visa to fraud to payment queries or how to use your online banking, balance inquiries. It can be they want to add a joint account holder, they want to place fixed term deposits, wealth planning, investments.

I think it’s just that more of a personal touch really. We don’t tend to rush our clients off the phone. It’s when the client feels comfortable that their problem has been solved.

We listen, we understand, and we guide you step by step. And we’re always there, answering within a couple of rings.

The most important part of the job is the service that we provide, and that’s excellent. And it’s really reassuring to get feedback from the clients, such as, “I’ve had better service in 20 minutes with your team than I’ve had for 20 years elsewhere.”

Do you feel proud?
Very proud, yeah. Very proud in the work that we’re doing. Makes you happy, really. Always there to help.

Okay, that’s in the bag.

Lovely.

Do you want my microphone?