Information for our clients
This part of our website is for our trust, foundation, pension, charity, intermediary and business clients. It includes all the latest client information and updates you will need, as well as links to literature and guides.
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Your account
Accessing your account online
Our professional online banking platform provides a secure portal ensuring you have control across all your locations, whether you are managing business accounts, trusts, foundations, pensions, charities or intermediary structures.
Use the link below to log in and manage your accounts with confidence.
Access your accountWe are here to help
We’re here to help. Call +44 (0)1624 645800, email [email protected] or use the buttons below.
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Helpful guides and payment cutoff times
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Help and guides
Access a range of support materials designed to help you get the most from your online banking portal. From login instructions and security tips to payment walkthroughs and troubleshooting advice, everything you need is in one place.
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Payment cut-off times
Times apply to UK business days.
Our payment processing windows differ depending on whether your transaction involves foreign exchange.
- Standard payments and internal transfers (no FX):
Available from 9:00am to 11:55pm
Ideal for day‑to‑day transfers where no currency conversion is required. - Payments involving FX or currency conversion:
Processed between 9:00am and 5:00pm
FX transactions require additional steps, so please submit as early as possible.
Payments submitted after the cut-off time, will be processed on the next business day.
- Standard payments and internal transfers (no FX):
-
Help and guides
Access a range of support materials designed to help you get the most from your online banking portal. From login instructions and security tips to payment walkthroughs and troubleshooting advice, everything you need is in one place.
-
Payment cut-off times
Times apply to UK business days.
Our payment processing windows differ depending on whether your transaction involves foreign exchange.
- Standard payments and internal transfers (no FX):
Available from 9:00am to 11:55pm
Ideal for day‑to‑day transfers where no currency conversion is required. - Payments involving FX or currency conversion:
Processed between 9:00am and 5:00pm
FX transactions require additional steps, so please submit as early as possible.
Payments submitted after the cut-off time, will be processed on the next business day.
- Standard payments and internal transfers (no FX):
Useful documents
Find the documents you need
Download brochures, application forms, terms and conditions, fees and charges information, and other useful documentation.
If you can’t find what you’re looking for contact our Support team by email on [email protected] .
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Client notices
Access the latest updates that relate to you and your accounts with Nedbank Private Wealth, as well as information that may come in handy.
View Client notices
Frequently asked questions
Nedbank Private Wealth
How do I activate the Professional Online Banking platform?
How do I login to the Professional Online Banking platform using the token device?
What should I do with any token devices that have a run out of battery?
Useful information
Know more about tax reporting, our obligations, and what we need from clients
All our private clients need to provide the required tax related information to us in accordance with the Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) regulations. When you open an account with us, make changes to your account, or if you close your account we may need information from you.
Visit our Tax reporting page
Need further assistance? Call us
OUR TEAM
Meet our team of dedicated professionals
Our teams are highly skilled and will help to understand your needs, giving you access to proactive help and efficiency through a single point of contact.
Find out more about our teams in the UK, Isle of Man, Jersey and Dubai here
Frequently asked questions