September’s business update amid COVID-19

This is the latest update as to how we as a business are operating. We hope you and your loved ones remain safe and well during this challenging time.

Nedbank Private Wealth

Published 25 September

1 mins

Our last COVID-19 update was back in August and since then the coronavirus situation has continued to impact people and businesses around the world.

What is the current situation?

Our Isle of Man and Guernsey offices are fully staffed and open to visitors.
All Jersey staff are back in the office. Our reception is closed, but visitors are welcome by prior arrangement.
Our Dubai office is open with most staff back in the office, and they are accepting visitors.
London staff are back to working from home and our office is closed to visitors at present.

We continue to follow government guidance across our locations. Staff remain dedicated to providing the excellent support to clients that has underpinned this unexpectedly prolonged period of uncertainty.

Business as usual

While the majority of our offices are open, some regions are still experiencing significant coronavirus cases, and everyone remains vigilant, even in the locations where there are no current cases. In the event of further lock-downs in the future, it will continue to be business as usual at Nedbank Private Wealth. As a reminder:

We have updated a number of our processes to allow additional flexibility, and will continue to offer the full range of our services to all clients with the normal high levels of care and security.
Our private banking and client services teams are available to help clients with their day-to-day investment, banking and lending needs. All our telephone lines and email addresses will be managed as normal.
The focus of our investment specialists is to guide clients through any periods of unusual market volatility, and our investment committee meets frequently.
Our wealth planning specialists are available to help create and manage financial plans, including updated cash flow modelling.
All our staff remain extra vigilant in respect of potential fraud attempts – keeping our clients and their money safe from fraudsters who may be attempting to take advantage of the coronavirus pandemic.

What does this mean for clients?

It is business as usual across our organisation, however we encourage clients to use our mobile app or online banking service for payments, transfers and foreign exchange. This is the fastest and most secure way of transacting. Our protect yourself from fraud page has advice on keeping your money safe from fraudsters.

Clients can get in touch with their private bankers or relationship managers in the usual way: by telephone; email; or Qwil chat. Alternatively, clients can contact our client services team by email on client.services@nedbankprivatewealth.com or call +44 (0)1624 645000.

Nedbank Private Wealth’s overriding priority remains the health and safety of our staff, clients and communities, and our focus remains to protect our clients, advise them with integrity, and make their lives easier.

If you would like to find out more about how we continue to operate, please contact your private bankers of our client services’ team on +44 (0)1624 645000.

We regularly publish company updates, as well as insights as to what’s happening in financial markets or how you can management your wealth. Just submit your email address to receive the updates in your inbox.

Access more of our insights

The 19th issue of our client magazine is out now

28 Apr

| <20 mins

The latest issue of Opportunity focuses on the flexibility of bespoke lending, wealth planning for a long life well lived, and how women can plan for financial independence, plus all our recent company news.

5 scams that could ruin your Christmas

21 Dec

| 3 mins

Keep yourself protected from festive fraud. Stay safe and informed with our list of common scams to look out for.

Christmas and New Year opening hours

8 Dec

| <1 min

Season's greetings and best wishes from the Nedbank Private Wealth team.

The 18th issue of our client magazine is out now

28 Nov

| <20 mins

The latest issue of Opportunity focuses on the benefits of wealth planning, the future for purposeful investing, and how to get the most out of foreign exchange, plus all our recent company news.

Get in touch

If you are interested in becoming a client, please complete the form via the ‘become a client’ button below. Alternatively, if you are already a client, or if you have a question about how we help clients in particular circumstances, please use the ‘contact us’ button.

We will get back to you as soon as we can during office hours, which are Monday to Friday, 8am to 8pm (UK time), except for UK public holidays.