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December’s business update amid COVID-19

This is the latest update as to how we as a business are operating during the coronavirus pandemic.
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Published 24 December
1 mins

As 2020 draws to a close, we hope you and your loved ones remain safe and well, particularly if you are dealing with the difficulties of lockdown in your area.  We send our very best wishes to those who have had their Christmas plans disrupted by the recent changes.

 

Our last COVID-19 update was in November and since then the coronavirus situation has continued to significantly impact people and businesses around the world.

What is the current situation?

  • Our Isle of Man and Guernsey offices remain fully staffed and open to visitors.
  • Dubai staff are in the office at present and the office is open to visitors by appointment.
  • As a result of a substantial increase in coronavirus cases in Jersey, our staff are mostly working from home, with only critical functions in the office. The office is closed to visitors at present.
  • As London is now in Tier 4, with no travel allowed into the city, all of our London team are working from home and the office is closed.

 

We continue to follow government guidance across our locations. Staff remain dedicated to providing the excellent support to clients that has underpinned this unexpectedly prolonged period of uncertainty.

Business as usual

The recent spikes in cases in some areas have meant changes in our working practices again, however it continues to be business as usual at Nedbank Private Wealth.  As a reminder:

 

  • We have updated a number of our processes to allow additional flexibility, and will continue to offer the full range of our services to all clients with the normal high levels of care and security.
  • Our private banking and client services teams are available to help clients with their day-to-day investment, banking and lending needs. All our telephone lines and email addresses will be managed as normal.
  • The focus of our investment specialists is to guide clients through any periods of unusual market volatility, and our investment committee meets frequently.
  • Our wealth planning specialists are available to help create and manage financial plans, including updated cash flow modelling.
  • All our staff remain extra vigilant in respect of potential fraud attempts – keeping our clients and their money safe from fraudsters who may be attempting to take advantage of the coronavirus pandemic. Our protect yourself from fraud  page has advice on keeping your money safe from fraudsters.

What does this mean for clients?

It is business as usual across our organisation, however we encourage clients to use our mobile app or online banking service for payments, transfers and foreign exchange. This is the fastest and most secure way of transacting. 

 

Clients can get in touch with their private bankers or relationship managers in the usual way: by telephone; email; or Qwil chat. Alternatively, clients can contact our client services team by email on client.services@nedbankprivatewealth.com or call +44 (0)1624 645000.

 

Nedbank Private Wealth’s overriding priority remains the health and safety of our staff, clients and communities, and our focus remains to protect our clients, advise them with integrity, and make their lives easier.

If you would like to find out more about how we continue to operate, please contact your private banker or our client services’ team on +44 (0)1624 645000.

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This is the latest update as to how we, as a business, are operating as a result of the lockdown restrictions stemming from the coronavirus pandemic.

Get in touch

If you are interested in becoming a client, please complete the form via the ‘become a client’ button below. Alternatively, if you are already a client, or if you have a question about how we help clients in particular circumstances, please use the ‘contact us’ button.


We will get back to you as soon as we can during office hours, which are Monday to Friday, 8am to 8pm (UK time), except for UK public holidays.

Become a Client

Thank you for your interest in Nedbank Private Wealth. Please call us on +44 (0)1624 645000 or complete the requested information and one of our team will get back to you soon. We look forward to speaking with you.  Please note: If you are an EU resident, we are unfortunately unable to offer our services to you at present.

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Contact Us

Please call us today on +44 (0)1624 645000. Our office hours are weekdays from 8am to 8pm (UK time), except for UK public holidays.

 

Or please complete and submit the below form and one of the team will get back to you as requested.

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