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August’s business update amid COVID-19

We provide another operational update relating to COVID-19, with news from all of our international offices.
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Published 20 August
1 min

We hope that you and your family are well.

Since our previous update in June, there has been a further lifting of restrictions, despite the increasing surge of the Delta variant.  At present we don’t know the impact this will have, but as always, if there is anything we can do to make this challenging time easier for you, please get in touch.

What is the current situation at Nedbank Private Wealth?

Our staff remain dedicated to providing the excellent support to clients that has underpinned this unexpectedly prolonged period of uncertainty.

 

We continue to follow government guidance in the locations where we operate, and provide a summary of our current operational status:

  • The Isle of Man office is fully staffed and banking operations continue as normal. The office is open and we welcome clients to visit as required.
  • In Jersey, our staffing levels in the office are approximately 50% and the office is open to visitors. Jersey is moving to stage 7 of their COVID strategy on 26 August, which means staff won’t need to work from home any longer and the office will return to normal.
  • Around half of the UK team is now back in the office, on a rotational basis, but the office remains closed to visitors for the time being.
  • The Dubai team continues to work from the office while adhering to government guidelines.
  • In Guernsey, the business is operating as normal in the office.

Business as usual

While we continue to monitor the COVID-19 situation closely, and will take steps should the need arise, we continue to operate as normal. We are well positioned for any further lockdowns in the unlikely event that might occur.

All our staff remain vigilant in respect of potential fraud attempts – keeping our clients and their money safe from fraudsters who may be attempting to take advantage of the coronavirus pandemic. Our protect yourself from fraud page has advice on keeping your money safe from fraudsters

What does this mean for clients?

It is business as usual across our organisation. However, we encourage clients to use our mobile app or online banking service for payments, transfers and foreign exchange. This is the fastest and most secure way of transacting. 

Clients can get in touch with their private bankers or relationship managers, in the usual way, by telephone, email, or Qwil chat. Alternatively, clients can contact our client services team by email on client.services@nedbankprivatewealth.com or call +44 (0)1624 645000 between 8am and 8pm from Monday to Friday (except for UK bank holidays).

Nedbank Private Wealth’s overriding priority remains the health and safety of our staff, clients and communities while  protecting our clients, advise them with integrity, and making their lives easier.

If you would like to find out more about how we continue to operate, please contact your private banker or our client services’ team on +44 (0)1624 645000.

Access more of our company news

December's business update amid COVID-19

20 Dec

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This is the latest update as to how we as a business are operating during the coronavirus pandemic. We hope that you and your families are well, and are enjoying the festive season.

Christmas and New Year opening hours

7 Dec

   |   <1 min

Season's greetings from all the team at Nedbank Private Wealth and Nedgroup Trust.

Luxury Christmas hampers for Age Concern Isle of Man

2 Dec

   |   1 min

Age Concern Isle of Man collected 40 Christmas hampers and 100 blankets from our Douglas office this week for gifting to older people in the local community.

Named best boutique private bank for a third year running in Middle East honours

17 Nov

   |   1 mins

We’ve been named as the Best Boutique Private Bank for a THIRD year running at the 2021 WealthBriefing MENA Awards for Excellence, and also picked up the award for Best Private Bank – Overall Client Service.

Get in touch

If you are interested in becoming a client, please complete the form via the ‘become a client’ button below. Alternatively, if you are already a client, or if you have a question about how we help clients in particular circumstances, please use the ‘contact us’ button.


We will get back to you as soon as we can during office hours, which are Monday to Friday, 8am to 8pm (UK time), except for UK public holidays.

Become a Client

Thank you for your interest in Nedbank Private Wealth. Please call us on +44 (0)1624 645000 or complete the requested information and one of our team will get back to you soon. We look forward to speaking with you.  Please note: If you are an EU resident, we are unfortunately unable to offer our services to you at present.

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Please call us today on +44 (0)1624 645000. Our office hours are weekdays from 8am to 8pm (UK time), except for UK public holidays.

 

Or please complete and submit the below form and one of the team will get back to you as requested.

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