April’s business update amid COVID-19

This is the latest update as to how we, as a business, are operating during the coronavirus pandemic.

Nedbank Private Wealth

Published 29 April

1 min

As we edge ever closer to a state of normality, we hope that you and your family are well.

Since our previous update, in early March, we have begun to see further positive signs as a result of government initiatives and the rollout of the vaccination programme. As always, if there is anything we can do to make this challenging time easier for you, please get in touch.

What is the current situation?

The Isle of Man office is fully staffed and banking operations continue as normal. The office is open and we welcome clients to visit as required.
In Jersey, the majority of our staff are now based in the office with a small number still working from home.
All of the UK team are working from home and the office remains closed to visitors. This situation is due to be reviewed on 17 May 2021.
The Dubai team continue to primarily work from the office while adhering to government guidelines.
In Guernsey, the lockdown has finished and the business is operating as normal in the office

Business as usual

While we still have some staff working from home, it continues to be business as usual at Nedbank Private Wealth. As a reminder:

We have updated a number of our processes to allow additional flexibility, and will continue to offer the full range of our services to all clients with the normal high levels of care and security.
Our private banking and client services teams are available to help clients with their day-to-day investment, banking and lending needs. All our telephone lines and email addresses will be managed as normal.
The focus of our investment specialists is to guide clients through any periods of unusual market volatility, and our investment committee meets frequently.
Our wealth planning specialists are available to help create and manage financial plans, including updated cash flow modelling.
All our staff remain extra vigilant in respect of potential fraud attempts – keeping our clients and their money safe from fraudsters who may be attempting to take advantage of the coronavirus pandemic. Our protect yourself from fraud page has advice on keeping your money safe from fraudsters.

What does this mean for clients?

It is business as usual across our organisation. However, we encourage clients to use our mobile app or online banking service for payments, transfers and foreign exchange. This is the fastest and most secure way of transacting.

Clients can get in touch with their private bankers or relationship managers, in the usual way, by telephone, email, or Qwil chat. Alternatively, clients can contact our client services team by email

on client.services@nedbankprivatewealth.com or call +44 (0)1624 645000.

Nedbank Private Wealth’s overriding priority remains the health and safety of our staff, clients and communities while protecting our clients, advise them with integrity, and making their lives easier.

If you would like to find out more about how we continue to operate, please contact your private banker or our client services’ team on +44 (0)1624 645000.

We regularly publish articles, as well as host webinars to explain what’s happening in financial markets or how you can manage your wealth. Just submit your email address to receive the updates in your inbox.

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Get in touch

If you are interested in becoming a client, please complete the form via the ‘become a client’ button below. Alternatively, if you are already a client, or if you have a question about how we help clients in particular circumstances, please use the ‘contact us’ button.

We will get back to you as soon as we can during office hours, which are Monday to Friday, 8am to 8pm (UK time), except for UK public holidays.