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April’s business update amid COVID-19

This is the latest update as to how we, as a business, are operating during the coronavirus pandemic.
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Published 29 April
1 min

As we edge ever closer to a state of normality, we hope that you and your family are well.

Since our previous update, in early March, we have begun to see further positive signs as a result of government initiatives and the rollout of the vaccination programme. As always, if there is anything we can do to make this challenging time easier for you, please get in touch.

What is the current situation?

  • The Isle of Man office is fully staffed and banking operations continue as normal. The office is open and we welcome clients to visit as required.

  • In Jersey, the majority of our staff are now based in the office with a small number still working from home.

  • All of the UK team are working from home and the office remains closed to visitors. This situation is due to be reviewed on 17 May 2021.

  • The Dubai team continue to primarily work from the office while adhering to government guidelines.

  • In Guernsey, the lockdown has finished and the business is operating as normal in the office

Business as usual

While we still have some staff working from home, it continues to be business as usual at Nedbank Private Wealth. As a reminder:

 

  • We have updated a number of our processes to allow additional flexibility, and will continue to offer the full range of our services to all clients with the normal high levels of care and security.
  • Our private banking and client services teams are available to help clients with their day-to-day investment, banking and lending needs. All our telephone lines and email addresses will be managed as normal.
  • The focus of our investment specialists is to guide clients through any periods of unusual market volatility, and our investment committee meets frequently.
  • Our wealth planning specialists are available to help create and manage financial plans, including updated cash flow modelling.
  • All our staff remain extra vigilant in respect of potential fraud attempts – keeping our clients and their money safe from fraudsters who may be attempting to take advantage of the coronavirus pandemic. Our protect yourself from fraud page has advice on keeping your money safe from fraudsters.

What does this mean for clients?

It is business as usual across our organisation. However, we encourage clients to use our mobile app or online banking service for payments, transfers and foreign exchange. This is the fastest and most secure way of transacting. 

 

Clients can get in touch with their private bankers or relationship managers, in the usual way, by telephone, email, or Qwil chat. Alternatively, clients can contact our client services team by email

on client.services@nedbankprivatewealth.com or call +44 (0)1624 645000.

 

Nedbank Private Wealth’s overriding priority remains the health and safety of our staff, clients and communities while  protecting our clients, advise them with integrity, and making their lives easier.

If you would like to find out more about how we continue to operate, please contact your private banker or our client services’ team on +44 (0)1624 645000.

Access more of our company news

Webinar: fraud and cybercrime

4 May

   |   31 mins

During a 30 minute update, we looked at the types of scams that fraudsters and cybercriminals are currently running and how people are far too easily duped.

Restoring the earth one tree at a time

22 Apr

   |   2 mins

Today is Earth Day, an annual event to demonstrate support for environmental protection. To mark the day, we look at an environmental programme we have recently introduced in our organisation.

Tom Caddick appointed chief investment officer

30 Mar

   |   <1 min

Tom Caddick has started as our chief investment officer and is taking over Andrew Yeadon’s responsibilities ahead of Andrew's retirement.

Nedbank Group 2020 annual results

18 Mar

   |   <1 min

In a very difficult operating environment, Nedbank Group remained resilient, made good strategic progress and delivered an improved financial performance in the second half of the year.

Get in touch

If you are interested in becoming a client, please complete the form via the ‘become a client’ button below. Alternatively, if you are already a client, or if you have a question about how we help clients in particular circumstances, please use the ‘contact us’ button.


We will get back to you as soon as we can during office hours, which are Monday to Friday, 8am to 8pm (UK time), except for UK public holidays.

Become a Client

Thank you for your interest in Nedbank Private Wealth. Please call us on +44 (0)1624 645000 or complete the requested information and one of our team will get back to you soon. We look forward to speaking with you.  Please note: If you are an EU resident, we are unfortunately unable to offer our services to you at present.

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Contact Us

Give us a call today on +44 (0)1624 645000 or please complete the requested information and one of our team will get back to you soon. We look forward to speaking with you.

Our office hours are weekdays from 8am to 8pm UK time, except for UK public holidays.

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IMPORTANT

Beware of scams using Nedbank Private Wealth’s name.

 

Have you received an email or SMS claiming to be from Nedbank Private Wealth, inviting you to open an account?

 

Don’t be tricked – Nedbank Private Wealth never contacts members of the public directly, and will never use email or text messages to ask you for your bank details or sensitive personal information.

 

We are aware of scams using our name and those of our staff. These are usually intended to convince you to send money to the scammers, who use our name because it sounds legitimate.

 

If you are in any doubt about whether an email or SMS in our name is legitimate, please speak to your private banker, or call the telephone numbers on the “Contact us” page.